The Intel® SSU defaults to the " Summary View" on the output screen following the scan. If so, could you please share with us the findings or feedback Lenovo Support found out?Īlso, in order to take a look into the behavior, please provide the following information:ġ- Is Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed on the system?ģ- For how long has the laptop experienced this issue? Did it work fine before? Please provide details.Ĥ- Does this happen only on a specific network or is the issue reproduced in different wireless networks?ĥ- Are other devices working fine on the same wireless network? Please provide details:Ħ- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.Ħ.1- Download the Intel® SSU and save the application on your computer.Ħ.2- Open the application and click " Scan" to see the system and device information.
We would like to know if you were able to contact Lenovo™ Support as per advised by Al.Hill in the other thread. Thank you for posting on the Intel® communities.
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